GB88 Privacy Policy

1 Who We Are

GB88 is operated by GB88 Entertainment Ltd, an online casino platform serving players in Bangladesh. Our website is accessible at gb88.one and our mobile app is available for download at /app. When this Privacy Policy refers to "GB88", "we", "us", or "our", it means GB88 Entertainment Ltd and the GB88 platform as a whole.

GB88 acts as the data controller for all personal data collected through the platform. This means GB88 determines the purposes and means of processing your personal data. If you have any questions about how GB88 handles your data, you can reach us at the contact details provided in Section 12 of this policy.

2 Data We Collect

GB88 collects personal data from you in three main ways: data you provide directly when registering or using the platform, data generated automatically when you use GB88, and data received from third-party service providers such as payment processors and identity verification services.

GB88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments. In those cases, data is handled with additional care and is never used for marketing purposes.

3 How We Use Your Data

GB88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a breakdown of how your data is used:

• Account management: To create, maintain, and secure your GB88 account, including verifying your identity and processing login requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Platform security: To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities on the GB88 platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limit settings.
• Platform improvement: To analyse usage patterns and improve the GB88 platform, game selection, and user experience for Bangladeshi players.
• Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus updates.

4 Legal Basis for Processing

GB88 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil the agreement between you and GB88 — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests: Processing is necessary for GB88's legitimate business interests, such as fraud prevention, platform security, and improving the player experience — provided these interests are not overridden by your rights.
• Consent: For optional processing such as marketing communications, GB88 relies on your explicit consent, which you can withdraw at any time.

5 Data Sharing and Third Parties

GB88 does not sell your personal data. We share your data only where necessary to operate the platform, comply with legal obligations, or protect the security of GB88 and its players. The categories of third parties with whom GB88 may share your data are:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: GB88 uses certified KYC service providers to verify player identities. These providers receive only the data required for verification and are contractually bound to handle it securely.
• IT and platform service providers: GB88 uses third-party hosting, analytics, and security services to operate the platform. These providers act as data processors under GB88's instructions and are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities: GB88 may be required to share data with government authorities, regulators, or law enforcement agencies where required by law or in response to a valid legal request.
• Fraud prevention agencies: GB88 may share data with fraud prevention and anti-money laundering agencies to protect the platform and its players.

All third parties with whom GB88 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. GB88 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

GB88 uses cookies and similar tracking technologies on the website and mobile app to improve your experience, keep you logged in, and understand how players use the platform. Cookies are small text files stored on your device when you visit GB88.

• Essential cookies: Required for the GB88 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your GB88 experience.
• Analytics cookies: Help GB88 understand how players navigate the platform so we can improve game selection, page layout, and overall usability. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, multi-accounting, and bot access on the GB88 platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the GB88 platform. GB88 does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

GB88 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods are:

• Account and identity data: Retained for the duration of your GB88 account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 7 years after the transaction date to comply with financial record-keeping requirements.
• Customer support records: Retained for 3 years after the support interaction is closed.
• Technical and usage data: Retained for 12 months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for 2 years after you withdraw consent, as evidence of your preference.

When data is no longer required, GB88 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Data Security

GB88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the GB88 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the GB88 platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Continuous monitoring for suspicious activity, including unusual login patterns and transaction anomalies.

9 Your Privacy Rights

As a GB88 player, you have the following rights regarding your personal data. To exercise any of these rights, contact GB88 support with your registered phone number and account ID. GB88 will respond to all valid requests within 30 days.

• Right of access: You can request a copy of the personal data GB88 holds about you at any time.
• Right to rectification: If any of your personal data held by GB88 is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that GB88 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You can ask GB88 to pause the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that GB88 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where GB88 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to GB88 processing your data for legitimate interests purposes. GB88 will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.

10 Children's Privacy

The GB88 platform is strictly for adults aged 18 and over. GB88 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on GB88 or provided personal data to GB88, please contact us immediately at [email protected]. GB88 will promptly investigate and, if confirmed, close the account and delete all associated data.

GB88 uses age verification checks during registration and reserves the right to request proof of age at any point. Accounts found to belong to underage players will be closed immediately and any funds returned in accordance with the GB88 Terms and Conditions.

11 Changes to This Privacy Policy

GB88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, GB88 will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how GB88 protects your privacy. Your continued use of the GB88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way GB88 handles your personal data, please get in touch with the GB88 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the GB88 platform and mobile app.
• For data-related requests, please include your registered phone number and account ID to help us locate your records quickly.

GB88 aims to resolve all privacy-related queries within 30 days of receipt. For complex requests, we may require additional time and will keep you informed of progress throughout the process.